Privacy Policy

Last updated: 11 September 2025

Scoops and Smiles

1. Introduction

Scoops and Smiles (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and disclose your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website or services, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following types of personal information:

  • Your name and contact details (such as email address and phone number).

  • Delivery and billing addresses.

  • Payment information (processed securely via third-party providers – we do not store credit card details).

  • Information you provide when you contact us (e.g. via forms, email, or social media).

  • Website usage information through cookies and analytics tools.

3. How We Use Your Information

We use your information to:

  • Process and deliver orders.

  • Respond to enquiries and provide customer support.

  • Send you updates, offers and marketing (if you have opted in).

  • Improve our website, products and services.

  • Comply with legal obligations.

4. Disclosure of Your Information

We may share your information with:

  • Third-party service providers (e.g. payment processors, delivery services, IT support).

  • Regulators or law enforcement, if required by law.
    We do not sell or rent your personal information to third parties.

5. Cookies and Analytics

Our website may use cookies and third-party analytics tools to improve user experience and understand how visitors use our site. You can adjust your browser settings to refuse cookies, but some features of the site may not work properly.

6. Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. However, no method of transmission over the internet is completely secure.

7. Access and Correction

You may request access to the personal information we hold about you, or request corrections, by contacting us (details below).

8. Marketing

If you have opted in, we may send you promotional emails or messages. You can opt out at any time by following the unsubscribe link or contacting us.

9. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:

Scoops and Smiles
Email: [Insert contact email]
Phone: [Insert phone number]
Website: scoopsandsmilesgelato.com.au

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.